Return & Refund Policy

Effective Date: 01st Aug, 2026

At The Time Zone, we deal exclusively in genuine premium products. Due to the nature of our products, all sales are final.

No Return Policy

We do not accept returns or exchanges for products once delivered.

Damaged or Incorrect Product

If you receive:

• A damaged product
• A defective product
• An incorrect product

please notify us within 48 hours of delivery by sharing:

• Order Number
• Photographs of the product
• Images of the packaging
• A brief description of the issue

After verification, we will arrange an appropriate resolution, which may include replacement, repair (where applicable), or refund at our sole discretion.

Warranty

Products covered under the manufacturer’s warranty should be serviced through the respective authorised service centres as per the brand’s warranty terms.

Non-Eligible Cases

We will not accept claims arising from:

• Normal wear and tear
• Physical damage after delivery
• Improper handling or misuse
• Water damage where not covered by manufacturer specifications
• Requests received after the specified reporting period

By placing an order, you acknowledge and agree to this Return & Refund Policy.